January 1, 2014

Shipping

Wine is sensitive to weather extremes – hot or cold weather may adversely affect the condition of your wine during shipment. LXV Wine is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. Once a shipping company (UPS, FedEx, GLS) picks up your wine from our fulfilment center, responsibility for the wine is the responsibility of the customer purchasing the wine.

Carrier fees may apply for changes made after we process your shipment.

Shipping is expensive and we cover ~30-50%. Returned shipments will incur full return and re-shipping costs charged by the carrier and restocking fees due to the quality control procedure we follow for returned shipments. The total is likely more than double of what you were initially charged!

Please let us know asap if you need us to make any changes to the shipping address or delay the shipment due to any travel plans or weather in your location.

TEMPERATURE CONTROLLED SHIPPING
We may ship your wine using a temperature-controlled truck depending on the weather in route to you. We can only ship these on a Tues or Fri and this method can take upto 12-15 business days to arrive. A tracking # may only be available once the wine is at a local warehouse in your city. Although slower, this method is much safer for the wine in the heat. The wine travels from our warehouse to a local UPS destination by a temperature controlled truck. An ice pack is added for the last leg of the delivery. 

ADULT SIGNATURE

An adult signature is required by law. LXV cannot remove this requirement for any shipments that contain alcohol. Further, we cannot control which delivery drivers enforce or do not enforce this law. Hence, LXV will not be responsible if a local delivery driver leaves a package at your address without a signature.

WINE CLUB MEMBERS

Wine club members can make changes to their orders within the time period provided in the club emails and found on the Wine Club page on the LXV Wine website. Past the published date for each wine club shipment, any changes will result in additional costs – Carrier Address Change Fees, Restocking Fees & Re-shipping fees as per our shipping policy mentioned above.

WHY CAN’T SHIPMENTS BE RECALLED OR CHANGED 24 HRS AFTER THE ORDER IS PLACED

Our shipping company packages 1000+ orders each day for all their customers and puts them onto pallets. Those are then handed to UPS/Fedex/GLS etc. Once the shipment is packaged on a pallet, the shipping company cannot find a single shipment and remove it without searching potentially several pallets.

Once the carrier gets the packages, a package could potentially be recalled for a full shipping + restocking and quality check fees that are charged to us by the carriers (beyond our control). Hence, shipments marked SHIPPED cannot be picked up or changed in any manner.

Returns

By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

Please contact us to arrange for the return of corked or flawed product. Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling.

If your original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room for return instructions. 

Email: tastingroom@lxvwine.com
Phone: +1 (805)296-1902

Mailing Address:
LXV Wine
1306-B Pine Street
Paso Robles, California 93446 OR